Outsource Telecom Call Center Services

Creating Stronger Customer Base and Better Image for Your Business

ExpertCallers has wide experience in providing efficient call center services to telecom industry. Our focussed services have helped our clients improve good customer engagement by leaps and bounds. Driven by a team of skilled and experienced professionals, we strive to improve and enrich customer experience with each interaction.

We specialize in a range of services, each of which is efficient enough, to allow you focus more on your core capabilities. We make use of the right mix of domain expertise, advanced technologies, and well-established processes to enable you be always prepared to face competition and changing customer demands. In the process, we help you achieve cost-efficiency and at the same time drive growth strategies that is both sustainable and rewarding.

We Provide a Vast Range of Outsource Telecom Call Center Services

ExpertCallers offer various outsource customer services for diverse telecommunications business requirements. Some of the services offered include:

Help Desk Services

We have the expertise and experience to provide high quality help desk support to telecom companies. We provide immediate and professional help desk services at affordable cost. Our help desk services are available 24x7x365 via phone, email, web chat and more.

After Hours Call Answering Services

We leverage professional call center services to manage after hours customer care. With help of our 24/7 Professional call answering service, fully bilingual services, we provide real time assistance and help fill in the gaps in your client support schedule.

Customer Retention Services

Being a leading customer success management company, we offer engaging and personalised customer services that ensure customer retention and also bring new customers. We track customer’s actions to understand interests, intent, needs and perception of the customers.

Cross-selling and Up-selling

With more than 15 years of experience in outsourcing customer services, we have the expertise in B2B and B2C up-selling and cross-selling of products and services. We work closely and cater to unique requirements of customers, helping us to retain and grow high-value customers thus increasing customer’s loyalty.

Sales and Customer Acquisition Services

We provide comprehensive sales and customer acquisition services aligned to customer's sales and marketing strategies. We design solutions based on your business requirements whether it is for telesales services, a customer survey solution, or want to up-sell to existing customers.

Other Telecom Call Center Services Offered by ExpertCallers includes:

  • Order Validation - Industrial /Commercial / Individual Services
  • Email Management Services
  • Server Support Services
  • Web Chat Services
  • Payment and Collections Services
  • After Sales Support Services
  • Query Resolution Services
  • Welcome Calls Services
  • Mobile and Wireless Support Services
  • Pre-paid / Post-paid Ordering and Activation Services
  • Device-Related Troubleshooting Services
  • Billing Inquiries Services
  • Service Inquiries Services
  • Subscription Services
  • Technical Support and Repairs Services
  • Warranty Support Services
  • Call Overflow Services
  • Disaster Recovery Support Services
  • Number Porting Requests Services
  • Coverage Area Questions Services
  • Lost Phone Resolution Services
  • Cancellation Requests Services

We are Different; Here's Why

Multichannel Approach

We facilitate customers with call center services through various communication channels trending in current business environment. We provide harmonious customer care across multiple modes or with a combination of voice, live chat, email, social media, mobile SMS / text, and IVR (self-service).

Proactive Customer Care

We never miss an opportunity to alert the customers before their subscription offer is about expire. We allow customers to easily make up their mind on either upgrading the existing plan or opting for a new service plan.

Streamlined Call Center Services

Our streamlined workflow methods ensures hassle free service. We fine tune our systems and workflow according our customers’ requirements. Equipped with team of expert agents we address all end-to-end customers’ services requirements to reduce the hassle of multi-vendor management.

Data Security

Being an ISO 27001 certified organisation, we adhere to stringent data security measures in our call center services. Customers can rely on us to build long-term client relationships.

Best-Fit Technology

We deliver uninterrupted call center services to customers with implementation of most advanced technology. Some of the tools we use have facilities for IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.

Quality Monitoring and Data Reporting

Key Performance Indicators (KPIs), such as First Call Resolution (FCR), Average Handling Time (AHT) and Abandoned Call Rate are implemented to get better insights about CRM strategies. We match the consistency levels of highest orders by our well developed call monitoring system.

Here’s How Companies Have Benefitted by Outsourcing Telecom Call Center Services to ExpertCallers?

  • We helped a leading international telecommunications company in marketing their broadband services. Our agents provided complete customer satisfaction.

  • Our employees enabled a global leader in specialty home medical equipment to improve collections and optimize revenue cycle. They were able to reduce costs by 25% and improve retention of key resources.

Why Outsource Telecom Call Center Services to ExpertCallers?

By outsourcing telecom call center services to ExpertCallers, you will benefit in the following ways:

  • Maximize productivity
  • Increase customer retention
  • Scale services up to 50%Minimize operating costs up to 50%
  • Get highest service quality
  • Highly personalized interaction
  • Multi-channel contact center
  • 24/7 customer support servicesComprehensive functionality and feature rich capabilities

When you outsource telecom call center services to ExpertCallers, you partner with a telecom call center company that is highly skilled in providing customized call center services in cost-optimized manner. By leveraging our services, you can be assured of best customer interactions focused on brand advocacy and long-term customer retention.

Contact us today and discover the advantage of outsourcing call center services for telecom industry to ExpertCallers.