Outsource Call Center Services for Government Agencies

Targeted Call Center Services for Better Outcomes

ExpertCallers has extensive experience in delivering streamlined and cost-effective call center services to government agencies operating across the spectrum — including social and human services, family services and other administrative agencies. We tap into this experience to offer comprehensive inbound and outbound call center services that aim to streamline your operations and make it more efficient, quick and adaptable. We combine the power of our team, experience, knowledge, process and technology to plug operational backlogs and increase revenues.

We Provide a Wide Range of Outsourced Call Center Services for Government Agencies

Some of the services that we offer includes:

Call Answering Services

ExpertCallers provide uninterrupted call answering services to government agencies allowing their team to focus on other crucial projects without any hindrance. We are equipped with highly trained customer service representatives who work in compliance with government communications requirements while delivering highest standards for customer service.

Email Management Services

Our company is perfectly positioned to handle requests originating from emails 24X7. Professionally trained agents are at your disposal to supervise email support requirement and ensure that clients get the most out of their investment.

Chat Support Services

Experts with several decades of experience drive our chat support services and ensure that the right kind of message is delivered to the customers day-in and day-out. We treat each chat as an opportunity to impress the customer and strive to meet all their demands without any days.

Other Prominent Call Center Services that We Provide includes:

We can not only help you stay connected with your customers to ensure fulfilment of their orders, but also assist in tracking of the shipment as well.

  • Enquiry Handling Services
  • SMS/Text Blasting Services
  • Constituent / Citizen Polls and Surveys Services
  • Constituent Lead Generation Services
  • Complaint / Dispute Management and Resolution Services
  • Administrative Requests such as Change of Particulars etc
  • Emergency Hotline Services
  • Outbound Notifications and Alerts Services

We are Different; Here's Why

Highly Scalable Services

Our inbound and outbound call center services are highly flexible. To meet changing needs, you can scale up or ramp down agents handling your requirements. In other words, you can customize the services as per your needs.

Positive Impact on Bottom Line

Our professional handling will help your business get better call volumes, quality leads, and increased sales opportunities. Together, these will significantly improve your bottom line.

Highly Trained Executives

Our phone lines are handled by executives specially trained in providing a range of inbound and outbound call center services. So, you can be assured about courteous and professional handling.

Here’s How Companies Have Benefitted by Outsourcing Call Center Services for Government Agency to ExpertCallers:

  • Our offshore inbound call center services helped a government agency in Europe to provide seamless customer support to over 5 million customers every day

  • We provided our call center services to government office dealing with public health. Our agents answered calls continuously providing accurate results

Why Outsource Call Center Services for Government Agencies to ExpertCallers?

When you outsource call center services for government agencies to ExpertCallers, you’ll reap the following benefits:

  • Vast experience in call center services
  • Round-the-clock global services
  • Brand image maintained
  • Assured results
  • Exceptional cost saving services
  • Delivering best results for clients
  • Provide regular performance updates
  • Offer superior customer service
  • IVR and automated solutions
  • Integrated solutions with protocol

When you outsource call center services for government agencies to ExpertCallers, you’ll partner with an outbound and inbound call center service providers that excels in catering its call center services to state, local and federal/central government agencies, divisions and departments.

Contact us today and discover the advantage of outsourcing inbound and outbound call center services for government agencies to ExpertCallers.