Expert callers has profound experience in providing call center services to educational institutions. We leverage our experience in serving institutions - from elementary school to colleges – to provide you with quality contact center services to handle the end-to-end communication needs of your educational community – the faculty, the staff, the students, their families and prospects.
We support every need of an institution. From student help desks to staff support; from book store support to emergency notification;, from emergency hotlines to fundraising, we are always ready to provide prompt answers to suit your needs. Our support services has helped our clients devote more time on education and work towards building a reputation for themselves. Its precisely because of our consistency in ensuring all of these that our clients prefer to outsource education call center services to us.
Some of the call center services that we provide to education institutions are as follows:
We set appointments related to admissions of candidates, arranging facilities for conference calendars, coordinating with parents and students for meetings and other scheduling needs. We take up tasks for scheduling appointments for events that can be easily accessed by staff.
Our professional agents are available for immediate assistance when students come across any emergency situations. Whether the student is in campus or studying remotely, we make sure to address the issue with appropriate assistance.
We help students to order book online or via phone. Our employees take the effort to work afterhours to provide services such as book ordering, processing payments and providing shipping details associated with orders.
With the help of our telemarketing services, we extend our support services to charitable initiatives. Our call center executives reach out to customers promptly to facilitate successful fundraising campaigns.
We have the access to latest technology that allows us to have streamlined communication and interactions with customers. Some of the tools we have facilitates as IVR, Automatic Call Distributor, Dialer, Voice Logger, Reporting Engine, and more.
With provide multichannel support for full administrative reach. Our non-stop services can assist institutions in issues like registration, financial aid, scheduling of classes, book ordering and more.
Being an ISO 27001certified company; we adhere to stringent data security measures in our call center operations. We ensure all the data present are safe and confidential, leading to long lasting relationship with our customers with quality services.
We helped a leading global education institution in selecting eligible candidates for an education program. We helped the admissions team in assessing the more than 500 students in a day.
We helped a reputed educational organisation in handling ongoing monthly billing services. We were able to increase the monthly revenue bump of 9.8% through our enhanced bilingual operation and appointment setting services.
When you outsource education call center services to ExpertCallers, you’ll partner with an education call center service provider that knows what it takes to handle calls in a courteous and convincing manner. We complement you in your requirements to build and maintain the reputation of your institution.
Contact us today and discover the advantage of outsourcing education call center services to ExpertCallers.