Outsource Toll-Free Customer Support Services and Solutions

Outsource Toll-Free Customer Support Services

Making Life Easier for Your Customers

ExpertCallers’ toll-free customer support service has helped fast-growing businesses deliver highly satisfying customer support 24 hours a day. Our services, have over 12 years, helped businesses to route all customer calls to the right department, boost company image, and close sales fast besides.

We cater to arrange of industries which includes telecom, automotive, real estate, manufacturing, retail and ecommerce, academic institutions, energy and utilities, healthcare, media and entertainment, travel and hospitality, supply chain, logistics, transportation, etc.

We Provide a Range of Toll-Free Customer Support Services

Our live operators are well-versed with:

Answering product or service questions using a script you have provided

Redirecting calls to your sales people

Answering your calls with both your company name and a special branding or selling message

Taking orders and complete transactions over the phone

Up-selling or cross-selling additional product to the caller after the first sale is completed and the credit card information recorded

Setting appointments for your business and many more

Leveraging this expertise, we provide an array of third-party toll-free customer support services, including:

24x7x365 Live Call Answering
Sales support
Shipment tracking
Post sales payment follow ups

Call Entry
Industry-specific Inbound Calls
Voter Polling Calls
Alpha-numeric Paging

Operator Dispatch
Emergency Dispatching
Live Message Taking

Unique Features of Our Toll-Free Customer Support Services

Unlimited Toll-free and Local Area Numbers

We help you gain instant credibility and have a nationwide presence by setting-up and operating toll-free phone numbers from any area code including 888, 877, 866, 855, 844 and 833. Same is the case with local area numbers.

Add-On Numbers

We let you add additional toll-free or local numbers to your existing account at any time.

Call Recording

Advanced call recording function employed by us allows you to record incoming calls and use them for training or quality control purposes.

Call Blasting

This feature allows you to ring multiple phone lines at the same time, which allows your team to stay in continuous communication with your customers throughout the day.

Follow-Me Find-Me

This advanced call forwarding feature allows us to connect up to three other phone lines, including home, mobile, or office numbers. This means that with ExpertCallers your customers can reach you wherever you are.

Infinite Call Handling

We do not put a cap on the number of concurrent calls that you can receive at a time. If the extension where you are forwarding the call is busy, our system will proactively detect and forward the caller to an unavailable voicemail greeting, completely avoiding busy signals.

Toll-free Texting

Your customers can reach out to you at any time by sending a SMS text message to your toll-free number. You will receive this message as an email and the reply that you send to this mail will be received by the customer in the form of an SMS text message from your number.

We are Different; Here's Why

Highly Trained Executives

Being a leading toll-free customer support company, we only hire agents who have prior experience in handling customer service calls. So, you can rest assured about courteous and professional handling of your customers. For medical answering services, we provide HIPAA-trained professionals.

Positive Impact on Bottom Line

We handle calls keeping in mind the need to help you grow your business. So, our services help you get better call volumes and quality leads. As a result, your sales opportunities will witness a sharp rise.

Affordability

To make our services cost effective we offer convenient monthly plans with all-inclusive rates or pay-as-you-go options. So, you get a range of flexible options to test your services with.

Here’s How Companies Have benefitted by Outsourcing Toll-free Customer Support Services to Us:

Our toll-free customer support outsourcing services helped a leading printing services company reduce call abandonment rate by more than 40%.
Our toll-free phone services helped a leading telecom provider to provide seamless customer support to 5 million subscribers every day

2M+

Calls handled per month

Low

AHT for 95% calls

Serving over 5000

Retailers & 1M + customers daily

Why Outsource Toll-free Customer Support Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource toll-free customer support services to an expert toll-free customer support company like ExpertCallers:

30% increase in customer retention
Enhanced customer satisfaction
Up-time of 99.5% to provide uninterrupted support
Average call handling within 1.43 rings
CTQ parameters strictly followed
ISO 27001 certified and PCI compliant

Response to phone calls is made instantly, zero wait time
Operational scalability to meet seasonal uplift or spike in sales
Complete flexibility
24 x 7 multi-lingual support
Seamlessly integrated technology
Highly cost-effective services

When you outsource toll-free customer support services to ExpertCallers, you’ll partner with a toll-free customer support company that excels in fostering customer interactions and delivering highest level of customer satisfaction.