ExpertCallers is a HIPAA compliant offshore medical answering service company providing comprehensive customer service to practices in the medical industry. We have over 12 years of experience in helping medical practices find an optimum way to respond to patients without having to manage a dedicated team.
Our team has wide experience in managing end-to-end doctor answering services. Be it scheduling appointments to sending messages to doctors, answering questions pertaining to your practice, to calling up physicians, our medical answering outsourcing service has helped several healthcare organizations handle calls in a proficient and economical way.
As a client-centric organization, we customize our services to meet the needs of your medical practice. While we strictly follow your protocols to project the image you want, we also add value to it by maintaining high quality and commitment levels.
When you hire a medical answering service, you take on professionals who will work hard and strive to provide you with risk-free results. This is because you have instilled a certain amount of trust and responsibility in medical call center services, which eventually leads to measurable results. The medical call center services are customized according to a client’s requirement, this way they can meet your demands. ExpertCallers have an efficient medical call center solution that includes the following process:
We have a team of 500+ customer service representatives who are exceptionally trained in handling patient’s calls effectively. Our training and comprehensive monitoring mechanism ensures that every call is answered in the most professional manner and every customer hangs up feeling satisfied. These plans can also be customised as per the client’s needs and standards.
Companies have benefitted by outsourcing following medical answering services to us:
Medical answering service field is bestowed with the demanding task of staying updated with the constantly changing regulations,'especially with the onset of COVID-19 and many healthcare providers are not equipped to handle this task. This is where ExpertCallers' medical call center services come in, when you outsource your medical services to us, we execute our proficient in Medicare Advantage plans, Prescription Drug plans, Dental and Vision plans, Health Insurance, and Medicaid. This can help you get ahead of the curve without having to deal with any unnecessary expenses. Some of the services we offer as a medical answering service include:
60% of customers expect more from customer service now than they did 1 year ago.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
Our physician answering services helped a two-doctor medical office efficiently manage practice visits, insurance forms, and patient calls.
Our healthcare call center services helped a hospital ensure orders to not-on-call doctors are redirected to an available doctor before any delay.
When you outsource medical answering services to ExpertCallers, you’ll partner with a medical answering company that is extremely skilled in catering to the medical answering requirements of physicians, hospitals, hospices, medical equipment companies, pharmacies, therapists, nursing registries and other caregivers.