Outsource Customer Service Representative (CSR) Services

Better Customer Relations. Faster Sales

ExpertCallers has over 12 years of experience in providing offshore customer service representative services to companies around the world. Our comprehensive CSR services aim to reorganize your call center operations to make it more efficient, quick and adaptable. We combine the power of our team, experience, knowledge, process and technology to break free of the typical client-vendor relationship and build a partnership based on trust and value.

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We Provide a Wide Range of Outsourced Customer Service Representative (CSR) Services

The outsourced customer service representative services that we provide include most of the inbound and outbound call services such as:

Inbound Services

Customer Support Service

Leveraging our years of experience in the industry, we offer best in the class customer support services that will make your customer support smooth and instantaneous.

Phone Answering Services

Our knowledgeable and solution-focused phone support agents help you to deliver top class phone support services that will increase your brand visibility and maximize your revenue.

Helpdesk Support

By combining our knowledge and experience, we offer robust and flexible helpdesk support that is customized as per the unique needs of your business.

Email Support

We are prepared to handle all levels of support queries via email. The thing that differentiates our services from other email support companies is the level of customization that we offer.

Chat Support

ExpertCallers boasts of a rich experience in offering streamlined live chat support services to global clientele operating across diverse industries.

Other Inbound Services Includes:

Order Entry Services
Payment Collection Services
Inbound Sales Services
Sales Support Services
Technical Support Services
Billing Support Services
Online Support Services
Reservation Booking Services
Cross Selling and Up-selling Services
Product and Service Promotion Services
Insurance Claiming Processing Services

Medical Answering Services
Virtual Receptionist Services
Inquiry Handling Services
Email Management Services
Subscription Services
Toll Free Services
Technical Support Services
Warranty Registration Services
Rebate Processing Services
Job Dispatch Services
Product Information Request Services

outsource Customer Service Representative services

Customer Service Representative (CSR) Services

Outbound Services

Cold Calling

Learning from our rich haul of experience, we have built a robust, efficient and reliable cold calling process that will help our clients find new prospects in the shortest possible time.

Appointment Setting Services

Driven by a team of seasoned and skilled professionals, our strategic appointment setting services are designed to carry out highly targeted and professional campaigns to acquire new customers thick and fast.

Lead Generation Services

Our cost-effective lead generation services will help you boost your sales by providing qualified and sales ready leads. We approach customers keeping in mind the changing trends, objective of your business, and also short and long-term goals of your organisation.

Telemarketing Services

We are perfectly positioned to handle requests for telemarketing services of all types. Professionally trained agents are at your disposal to supervise and setup campaigns and ensure that clients get the most out of their investment.

Other Outbound Services Includes

Direct Sales Services

Sales Lead Follow-up Services

Customer Loyalty Services

Customer Follow-Up Services

Sales Verification Services

Product/Service Promotion Services

Outbound Sales Services

Reactivating Dormant Customer Services

B2C & B2B Customer Acquisition Services

Market Research Services
Customer Loyalty Program Services
Direct Mail Follow-up Services
Subscription Renewal Services
Data Validation Services
Disaster Recovery Services
Debt Collection Services
Service Satisfaction Follow-up Services

Industries We Serve

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

We are Different; Here's Why

Affordability

To make our services cost effective, we offer convenient monthly plans with all-inclusive rates or pay-as-you-go options. So, you get a range of flexible options to test your services with.

Positive Impact on Bottom Line

We handle calls keeping in mind the need to help you grow your business. So, our services help you get better call volumes and quality leads. As a result, your sales opportunities will witness a sharp rise.

Highly Trained Executives

Being a leading CSR company, we only hire agents who have prior experience in industry. So, you can rest assured about courteous and professional handling of your customers.

Here’s How Companies Have Benefitted by Outsourcing Call Center BPO Services to ExpertCallers

An internationally acclaimed talent scouting company leveraged our outsourced multi-lingual CSR services to increase new talent count from a paltry 34% to 90%
Our outsourced customer service representative services helped a precision instruments manufacturer to seamlessly reach out to 60,000 contacts, comprising existing customers and prospects, on a quarterly basis
A UK-based roofing solutions company leveraged our outbound CSR services to increase appointment settings by 50%

Why Outsource Customer Service Representative (CSR) Services to ExpertCallers?

When you outsource customer service representative services to an expert CSR company like ExpertCallers, you’ll gain the following benefits:

Skilled call answering support
Latest voice and data communication systems
Quality checks done by 100% call recordings
Transparency in operations
24 x 7 customer support
Multi-channel support

Trained and skilled professionals
50% reduction in operation cost
Equipped to manage large volume of calls
Highest standards of quality
Enhanced market coverage
Providing testimonials

When you outsource customer service representative services to ExpertCallers, you’ll partner with customer service representative outsourcing company that offers quality customer services to deliver seamless and efficient marketing and customer service experience. We have wide experience in providing excellent customer services to various organisations across different industry verticals.