ExpertCallers end-to-end Computer Assisted Telephone Interviewing (CATI) market research services have helped businesses around the world tailor crucial and effective questions to aid in market research. Our streamlined CATI services defined by well-drafted questionnaires, interviewer training, and reporting system will help your business collect accurate data without the hassle of planning and managing.
CATI, also known as Computer-Aided Telephone Interviewing, includes labor-intensive work. The CATI professionals use an interactive system that will help guide their interview process with important and detailed questions; this will help improve your company’s market research data, as well.
Once companies decide to outsource to CATI services, they can reduce time spent in interacting with various respondents and lessen operational costs that are attached to data processing errors.
CATI outsourcing services offered by ExpertCallers will take care of all your market research needs while working under rigid deadlines and diving headfirst into challenges with extreme meticulousness.
We follow a simple procedure for carrying out our CATI market research. Our team of interviewers conduct the survey on the phone while noting down the answers and feedback of the respondents. We insist on having the survey programmed into the CATI systems because it removes the worry from our interviewers about having to memorise the sequence of questions and instead focus on getting quality responses. Moreover, CATI monitoring also removes the need for our interviewers to be trained to be aware of skip patterns in a survey.
Delivering qualitative and quantitative CATI services at unmatched speed is our forte because we excel in tailoring questionnaires keeping in mind the need to obtain the best insights from the respondents, training interviewers on ways to ferret out the reliable and detailed information and leveraging systems to monitor, analyze and report the entire interview process.
Our outsourced CATI services have helped our clients achieve a wide range of objectives – from enhancing brand awareness to expanding business reach, from influencing buyers to evaluating competitors, from doing research on consumer base to analyzing lost sales and from facilitating mystery shopping to carrying out satisfaction surveys.
Some of the significant processes that are followed by leading CATI tech support providers for collection and interpretation of data, designing relevant questionnaires, and carrying out insightful interviews, include:
If you want to make good decisions, based on accurate industry insight, then you will need a partner who is an expert at building usable reports. The market is quite competitive, so you will have to choose a CATI research service that can help you tackle the competition. When choosing CATI in market research, you have to look for project handlers who have extensive experience conducting research in domains similar to yours. These factors act as resources that help the professionals interview your target audience for key data.
Here are some of the benefits you will receive when you hire the services of good CATI research companies:
Since market data is highly sensitive and confidential, you will want to invest in CATI services that are reliable and will handle your project with care. Look for a partner who will provide you with solutions and handle the questionnaire design securely without any breach of data.
Your CATI services provider should offer optimal solutions that are designed around your needs and not their convenience. You must choose a partner who offers high-quality solutions that are accurate and transparent; not templates. This way you will see how your project is handled from start to finish and adheres to your requirements.
Usually, companies will outsource the CATI services due to cost-related benefits. A good CATI services provider should be able to provide you with flexible pricing options and plans that fit your budget and goals.
Our third-party CATI market research services begin with understanding the client requirements and coming up with a customized questionnaire. Next, this customized questionnaire is rigorously tested to ensure that the layout of the question is operative and special focus is given to response values and skip logic.
Some of the design functions that make our outsourced CATI market research services efficient include:
Our interviewers are rigorously trained on multiple fronts to persuade respondents to participate in the survey and extract accurate information. Continuous monitoring and real-time feedback help them to understand the drawbacks and improve the effectiveness of the survey on an ongoing basis.
Our inhouse computer-assisted telephone interviewing system captures all the data and codes the same into our database on a real-time basis. Reports on performance and control are then generated to ensure quality and effectiveness.
ExpertCallers has extensive experience in providing proficient call centre services to a wide variety to industries including:
We let you pick one or multiple delivery centers according to your preference and requirement.
An Australia-based client used our outsourced CATI market research services to study internet and technology behavior trends of children across Australia
A Minnesota-based client leveraged our CATI research outsourcing services to determine health insurance plan referral preference with doctors
A large theme park used our offshore CATI research services to determine the satisfaction levels and expectations of visitors
Here are some of the benefits that you’ll gain, when you outsource CATI services to an expert CATI research company like ExpertCallers:
When you outsource CATI services to ExpertCallers, you’ll partner with a CATI market research company that is extremely skilled in collecting and filtering data till it becomes precise enough for reliable decision making.