Call Center Consulting Services

Aligning Call Center Strategies, Improving Business Outcomes

ExpertCallers has over 12 years of experience in providing personalized call center consulting services to clients. Over the years, our dedicated call center consulting services have enabled clients to gain access to an incisive and practical action plan that empowered them to make changes to their call center operations quickly and efficiently.

Our call center consulting services encompasses:

Rapid Business Assessments

Strategic Roadmaps

Solution Assessments

Customer Benefit Assessments

Technical Health Checks

Custom Consulting Services and many more

We Provide a Range of Call Center Consulting Services

Being a leading call center consulting company, we provide a range of call center consulting services that covers the entire spectrum of your contact center operations. This includes:

Execution

Contact Center Design
Implementation
Technology Selection
Technology Design
Technology Support
Process Design
Organizational Design
Workforce Management
Change Management

Planning

Contact Center Assessment and Plan
Technology Assessment and Plan
Business Requirements and High-level Design
Multi-channel Customer Contact Strategy
Outsourcing Strategy
Business Continuity/Disaster Recovery Planning
Business Cases and Financial Analyses

Education

Customized Training

Analysis

Market Opportunity Analysis
Surveys and Benchmarking

Industries We Serve

Aerospace & Defence
Automotive
Automobiles
Banking & Financial Services
Capital Markets
Communications
Consumer Goods and Services
Customs Brokerage
Consumer Packaged Goods

Energy and Utilities
Education
Healthcare
Logistics
Manufacturing
Market Research
Media and Entertainment
Medical Devices

Network Equipment Providers
Oil & Gas
Pharmaceutical & Life Sciences
Platforms & Software Products
Public Sector / Government
Retail & Ecommerce
Securities & Capital Markets
Telecommunications
Securities & Capital Markets

We Follow a Tried and Tested Call Center Consulting Process that Delivers Results

Our call center consulting process can be outlined as follows:

We work with the clients and evaluate their operations to identify gaps and other shortcomings in their current strategy

After complete assessment, we develop a plan to augment their current operations

Our experts will analyse staffing model to ensure that they meet the client’s business needs

We analyse the challenges, benefits and risks associated with the modifications

We create implementation plan and develop a workflow that suits client’s unique business needs

We are Different; Here's Why

Quality Through Efficiency

Clients want quality and we strive to provide it through operational efficiency. Unlike other call center consulting companies, we treat efficiency as an evolving process and keep ourselves busy in discovering better ways to meet quality levels.

Control Over Changing Market Conditions

Our call center consulting services are flexible enough to adapt to important business shifts and help you respond appropriately to the changing conditions. This foster continued customer relationships and sustained strong performance.

Guarantee Quality Assurance

We believe in delivering high-quality standards and ensure this through uncompromising hiring policy, strict monitoring and customer feedback. So, our call center consultants are always consistent on delivering the right experience.

Here’s How Companies Have Benefitted by Partnering with Us:

Our call center consulting services helped an India based contact center to seamlessly move to a new CRM software without causing any disruptions in operations
Our call center consulting services helped a Philippines based inbound call center to identify lag in operations and incorporate incremental steps that helped them improve their performance

Why Outsource Call Center Consulting Services to ExpertCallers?

Some of the benefits that you’ll gain when you partner with us, include:

Extensive Experience: Our call center consultants bring in years of contact center consulting expertise to every project – from strategy to planning to execution.
Proven Methodology: We have a track record of delivering process-driven, financially sound call center consulting solutions that are aligned with your business goals.
Improved Outcomes: We deliver actionable recommendations that enable our clients to improve their project outcomes.

When you partner with ExpertCallers, you’ll partner with call center consulting firm that is banked upon by some of the leading call centers in India, Philippines and around the world to identify inefficiencies and augment operations.