ExperCallers has over 12 years of experience in providing call center BPO services. Over the years we have developed and implemented robust, flexible and efficient call center BPO services for several businesses across multiple domains and are counted as one of the top inbound and outbound call center BPO service provider in the world.
Leading multinational and domestic brands have been using and appreciating our inbound and outbound call center BPO services for carrying out:
Being a leading call center BPO service provider, we offer a diverse range of inbound and outbound BPO call center outsourcing services, which meets client’s needs across multiple facets. This includes:
Our telemarketing experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.
We help you stay connected with your customers via email, phone, SMS or chat and help you with the entry, management, fulfilment and verification of orders.
Our billing support executives are extensively trained to handle inquiries and resolve issues related to billing in a timely manner.
Calling customers to pitch or set up a meeting is a crucial element of the sales function. Done in the right way, it can be the most effective way of building positive relationships with your customers and selling your products or services to them.Being amongst the top call center outsourcing companies, we possess the necessary knowledge and tricks to achieve cold calling success. Below mentioned are some of the best techniques of cold calling adopted by our outbound call center services team to boost sales conversion.
We believe that understanding the market and the customer base is a critical factor to become a successful call center service provider. Through extensive market research, we get to understand your business and your customers' needs better which helps us to resonate with them when we get on a call. This is our first step towards making effective conversations and building customer relationships. Such research truly comes in handy while drafting our speech scripts that lets us instantly tackle questions posed by customers ask questions about the products and services during the call.
Our callers ensure they keep a note of minute details of calls with customers to help arm them for any future interactions. We use these notes as reference points to help fine tune future scripts and to be prepared for subsequent conversations with a repeat caller. Customers find it impressive if a customer support executive can remember what they had asked for during the last calls and deliver accordingly. And we understand the importance of giving importance.
Our major focus isn’t only on closing a deal and converting cold calls into confirmed appointments. As call center solution providers, we see cold calling as a chance to pitch a business to a potential customer. Our goal is to let the customers give us an opportunity to meet them or consider the product/service. We understand that building relationships with customers takes time, and we need to solve their problems to reap mutual benefits.
Working towards developing a strong opening line will make the cold calling process a lot easier. We start the call with a good opening line thereby setting the right tone for the rest of the conversation. We often get just one chance to create a good first impression, hence this practice helps grab their attention right from the get go.
People aren’t looking for your products and services. They are looking for something that could offer them solutions to their problems. So instead of starting the conversation with the introduction of your company and its products, we at Expert Callers start by listening to customers and explaining how we can address their pain points. This is because we understand that the more you show customers how they can solve their problems, the more interested they will be in listening to you.
We train our team of callers to have a systematic plan and sequence of which points to cover, which questions to ask in what context. We have seen that this simple activity goes a long way in helping them become efficient callers who can clearly translate your product/service offering in simple straightforward terms to the customer without wasting their time.
Cold calling may sound like a tough job, but it isn’t really complicated. When a customer answers our call, our callers are well trained to start with a warm greeting and keep their pitch simple, crisp and to the point. Through experience, we know that customers don’t have time to chit-chat with a stranger for extensive periods and especially not with someone who is trying to pitch them a product or service. Over-complicating things can only confuse the prospect. At Expert Callers, we always keep it simple.
There is no shortcut to improving your success percentage. Practice is what helps us weave magic with our customers. Over the years, we have tweaked, improved and perfected the art of handling customers and putting their doubts and queries to rest.
Outsourcing BPO tasks can greatly help enhance the productivity of employees and reduce unwanted burden. Once your menial tasks are taken care of by the partner, the employees can narrow their focus on jobs that are way more important. When a company decides to outsource these tasks, it immediately results in huge savings (especially labor and infrastructure costs associated with a dedicated in-house call center). Once you partner with a professional BPO call center services provider, you are already on the fast track to business success.
Here are some of the benefits that you’ll gain when you outsource inbound and outbound call center services to an expert BPO call center service provide like ExpertCallers:
When you outsource call center BPO services to ExpertCallers, you’ll partner with call center BPO outsourcing company that has real-time experience in working on diverse and challenging projects. Our outsourced call center services have made a difference in many projects resulting in good increase in turnovers.
There is a difference between a BPO call center and a call center, even though people think they mean the same and use the two terms interchangeably. The main difference is that BPO call center services predominantly include performing back-office tasks that include customer service and accounting procedures. Call centers will just handle phone calls made by and to customers.
BPO is the process of outsourcing a specific procedure of any business to a third party, it stands for Business Processing Outsourcing. The operations performed by a BPO will include core tasks like marketing, record keeping, etc along with non-core tasks like omni-channel customer support. Usually a client organization in a bid to free up bandwidth and to minimize expenditure on dedicated staff, outsources a whole spectrum of services to a BPO on a contractual basis.
A call center is a subset or a part of a BPO. The services provided by a call center are voice-based. Call center services help companies stay connected with their customers via inbound and outbound calls. Inbound and outbound call centers are responsible for incoming calls that include handling queries, troubleshooting and outgoing calls that involve telemarketing. Businesses usually don’t have the bandwidth to take on these functions, hence they outsource customer service to a third-party call center services provider
Inbound call centers deal with incoming calls that are from customers. The call center agents will provide proper assistance so that their clients don’t face any hassle with a product or service. The agents are also responsible for maintaining customer relationships. Currently, established inbound call center BPO providers are in great demand because organizations are beginning to understand that poor customer support can harm their brand and drive them towards the competition.
Outbound call centers perform functions that are opposite to those performed by inbound centers. Simply put, outbound call centers tend to make calls to potential customers to drive sales.
Just like inbound call centers, the demand for outbound call centers has been skyrocketing as well. Businesses have started to realize the advantage of outsourcing their outbound calls to secure a smoother path to success. Outbound call centers can help companies unlock the door to seamless business growth and help drive profits in a cost effective manner.