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Outsource Call Center BPO Services

BPO call center

Taking the Complexity Out of Call Center Services

ExperCallers has over 12 years of experience in providing call center BPO services. Over the years we have developed and implemented robust, flexible and efficient call center BPO services for several businesses across multiple domains and are counted as one of the top inbound and outbound call center BPO service provider in the world.

Leading multinational and domestic brands have been using and appreciating our inbound and outbound call center BPO services for carrying out:

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We Provide a Range of Outsourced Inbound and Outbound Call Center BPO Services

Being a leading call center BPO service provider, we offer a diverse range of inbound and outbound BPO call center outsourcing services, which meets client’s needs across multiple facets. This includes:

Outbound Call Center Services

Telemarketing Services

Our telemarketing experts drive your sales campaigns and ensure that the right kind of message is communicated to prospects to convert them into leads.

Lead Generation Services

We combine our expertise and experience to provide our clients with a lead generation service that increases the number of targeted and qualified leads.

Outsourced Inbound and Outbound Call Center BPO Services
Appointment Setting Services

We offer highly robust and efficient appointment setting services which ensures the client meet or talk to right prospects every time and get the most opportunities to generate revenue.

Cold Calling Services

Creating and monitoring an effective cold calling process is part of our DNA. We pitch value proposition in clear and concise terms and help you generate more
revenues.

Other Outbound Call Center Services includes:
  • Market Intelligence Services
  • Product Promotion Services
  • Information Verification Services
  • Third Party Verification Services
  • Outbound Sales Support Services
  • Customer Surveys Services
  • Debt Collection Services
  • Customer Loyalty Management and Retention Services
BPO service provider in india

Back Office Services

Order Management Services

We help you stay connected with your customers via email, phone, SMS or chat and help you with the entry, management, fulfilment and verification of orders.

Billing Queries Services

Our billing support executives are extensively trained to handle inquiries and resolve issues related to billing in a timely manner.

Other Back Office BPO Call Center Services includes:
  • Data Entry Services
  • Catalog Management Services
  • Data Mining Services
  • Billing and Invoicing Services
  • Application Processing Services
  • Database Management Services
  • Data Conversion and Document Digitalization Services
Customer Support Services

We combine highly trained resources with state-of-the-art technology and streamlined practices to effortlessly handle customer queries & resolve issues.

Phone Answering Services

Our round-the-clock call answering service ensures that there is always a human point of contact available for your customers, regardless of when they call.

Email Support Services

We deliver highly efficient email support that will help you be seen as a responsive and customer centric company by your customer base.

Inquiry Handling Services

We provide prompt and accurate inquiry handling services which helps customers get quick answers and ensure they are comfortable doing business with your company.

Helpdesk Solution Services

We rely on state-of-the-art technology and highly experienced staff to deliver consistent and reliable helpdesk support services that minimizing customer downtime and addressing issues rapidly.

Technical Support Services

Our technical support operators are skilled and experienced in handling every type of technical support query and help customers navigate through the rigors of troubleshooting procedure.

Chat Support Services

Our chat support operators are well equipped to resolve every type of customer issue in a prompt and courteous manner.

Other Inbound Call Center Services includes:
  • IVR Services
  • Claims Processing Services
  • Reservation Booking Services
  • Virtual Receptionist Services
  • Warranty Registration Services
  • Rebate Processing Services
  • Conference & Registration
  • Payment Collection Services
  • Toll Free Customer Support
  • Product Information Request

How Does Our Outbound Call Center Services Increase Sales Conversion?

Calling customers to pitch or set up a meeting is a crucial element of the sales function. Done in the right way, it can be the most effective way of building positive relationships with your customers and selling your products or services to them.Being amongst the top call center outsourcing companies, we possess the necessary knowledge and tricks to achieve cold calling success. Below mentioned are some of the best techniques of cold calling adopted by our outbound call center services team to boost sales conversion.

BPO call center services

Targeted Market research

We believe that understanding the market and the customer base is a critical factor to become a successful call center service provider. Through extensive market research, we get to understand your business and your customers' needs better which helps us to resonate with them when we get on a call. This is our first step towards making effective conversations and building customer relationships. Such research truly comes in handy while drafting our speech scripts that lets us instantly tackle questions posed by customers ask questions about the products and services during the call.


We are Different; Here's Why

Here’s How Companies Have Benefitted by Outsourcing Call Center BPO Services to ExpertCallers

Our inbound call center BPO services helped Sahai Life, a UK-based safety promotion company, provide efficient and cost-effective contact center support to its customers 24x7 Read case study
Smartfoam, a UK-based roofing solutions company leveraged our outbound call center BPO outsourcing services to increase qualified appointment by over 50%. Read case study
2M
Interactions in a month
500+
Trained agents
90
First Call Resolution Rate

Why outsource to BPO call center companies?

Outsourcing BPO tasks can greatly help enhance the productivity of employees and reduce unwanted burden. Once your menial tasks are taken care of by the partner, the employees can narrow their focus on jobs that are way more important. When a company decides to outsource these tasks, it immediately results in huge savings (especially labor and infrastructure costs associated with a dedicated in-house call center). Once you partner with a professional BPO call center services provider, you are already on the fast track to business success.

Why Outsource Inbound and Outbound Call Center BPO Services to ExpertCallers?

Here are some of the benefits that you’ll gain when you outsource inbound and outbound call center services to an expert BPO call center service provide like ExpertCallers:

  • High and consistent contact quality guaranteed
  • Multi-lingual support
  • Comprehensive security systems for robust and reliable operations
  • Competitive and transparent pricing to guarantee best value for money

When you outsource call center BPO services to ExpertCallers, you’ll partner with call center BPO outsourcing company that has real-time experience in working on diverse and challenging projects. Our outsourced call center services have made a difference in many projects resulting in good increase in turnovers.

The difference between BPOs and call centers

There is a difference between a BPO call center and a call center, even though people think they mean the same and use the two terms interchangeably. The main difference is that BPO call center services predominantly include performing back-office tasks that include customer service and accounting procedures. Call centers will just handle phone calls made by and to customers.

Call center BPO companies

BPO is the process of outsourcing a specific procedure of any business to a third party, it stands for Business Processing Outsourcing. The operations performed by a BPO will include core tasks like marketing, record keeping, etc along with non-core tasks like omni-channel customer support. Usually a client organization in a bid to free up bandwidth and to minimize expenditure on dedicated staff, outsources a whole spectrum of services to a BPO on a contractual basis.

Call center

A call center is a subset or a part of a BPO. The services provided by a call center are voice-based. Call center services help companies stay connected with their customers via inbound and outbound calls. Inbound and outbound call centers are responsible for incoming calls that include handling queries, troubleshooting and outgoing calls that involve telemarketing. Businesses usually don’t have the bandwidth to take on these functions, hence they outsource customer service to a third-party call center services provider

What is an inbound and outbound call center?

Inbound call centers deal with incoming calls that are from customers. The call center agents will provide proper assistance so that their clients don’t face any hassle with a product or service. The agents are also responsible for maintaining customer relationships. Currently, established inbound call center BPO providers are in great demand because organizations are beginning to understand that poor customer support can harm their brand and drive them towards the competition.

An effective inbound call center service will include:

  • Accessible and efficient customer service
  • Help desk
  • 24/7 telephone answering
  • Multilingual experts

Outbound call centers perform functions that are opposite to those performed by inbound centers. Simply put, outbound call centers tend to make calls to potential customers to drive sales.

Just like inbound call centers, the demand for outbound call centers has been skyrocketing as well. Businesses have started to realize the advantage of outsourcing their outbound calls to secure a smoother path to success. Outbound call centers can help companies unlock the door to seamless business growth and help drive profits in a cost effective manner.

A good outbound call center should be able to handle the following functions:

  • Generating leads
  • Telemarketing
  • Customer surveys
  • Third-party verification
  • Appointment scheduling

Frequently Asked Questions

What services does a call center provide?

The services provided by a call center include everything from answering calls from customers to calling up customers for promoting or selling a product or service. Call centers can basically handle any business process that can be done by phone, web, or email. The services can be used to extend a firm’s reach into new markets, build customer relationships, and offer better customer support. Call centers also provide services for every part of the sales process right from marketing to inside sales.

Call center services can be categorized into the following:

  • Inbound, where all the calls from customers are answered by the call center on behalf of the firm
  • Outbound, where the call center makes the calls for the firm
  • Automatic or Electronic, where the answering process is automated
  • Business Process Outsourcing, where the business processes are delegated to a third-party operator
How much do call center services cost?

If you are looking for the inbound call center services, the shared pricing rates can range from $0.27 to $0.45 per hour at low-cost agencies to somewhere around $0.75 to $1.25 per hour in the US or Canada. In case of dedicated services that handle a high volume of calls, the cost can range from $8 to $15 per hour internationally and $20 t0 $30 per hour in the US and Canada. Typically, outbound call center services are priced hourly,. Generally, the call center services in India can charge you around $8 to $10 per hour, and in Eastern Europe, the rates can go up to $8 to $15 per hour. Call centers in the US, UK, Germany & Canada usually charge $20 to $30 an hour.

How many languages do you provide call center BPO services?

Customers are often looking for representatives who can address their queries in their native tongue. Most call centers don’t want the language to be the barrier to the services they offer. Hence, they usually employ staff who are well-versed in three or four languages. In India, call centers offer services in languages like Hindi, Telugu, Tamil, Kannada, Malayalam, etc. Internationally, the call center services are offered in German, Spanish, French, and many other foreign languages.

Why should I outsource my call center requirements to ExpertCallers?

ExpertCallers follows ideal business practices and ensures that your brand image has a positive impact on the market. The following are some valid reasons that suggest why outsourcing your call center requirements to ExpertCallers is a good option.

ExpertCallers uses a omnichannel contact center technology platform that ensures that customers are effectively engaged across all platforms, such as email, voice, and social media. This is quite helpful in maintaining brand consistency.

We offer unparalleled solutions round-the-clock so that businesses can maintain their brand equity without abandoning the bottom line. ExpertCallers are always ready for your customers regardless of the time at which inbound calls arrive.

Our customer service professionals go through regular training and development to ensure that they are always above par with their industry knowledge, customer service, and communication skills.

We adhere to strict standards of quality in our processes. Our quality assurance team ensures that all the operations follow the industry standards to yield better customer engagement and loyalty.

Talk to us

Contact us today and discover the advantage of outsourcing call center BPO services to ExpertCallers.
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